Deposit and Cancellation Charge Policy

At Heralds Way Dental Clinic, we require a deposit when booking a private appointment.

This will be deducted from your bill for the relevant treatment at your next visit. We understand that unforeseen circumstances may arise and that you may need to reschedule your appointment. We will always be as flexible as possible with our patients – that’s why the deposit will be refunded if you subsequently cancel the appointment with more than 48 hours’ notice.

However, we reserve the right to retain your deposit in the event of late cancellations (i.e., any cancellation with less than 48 hours’ notice). This may sound strict, but if you cancel with less than 48 hours’ notice, it is challenging for us to rebook your appointment slot, which means that we are unlikely to be able to treat another patient in your place.

This means that our team will not be treating any patients. However, we’ll still have to pay them all and cover all our running costs, so we’ll be significantly out of pocket. This means that lovely patients, just like you, will have had to wait longer than necessary for an appointment.

We will always strive to be sensitive to personal circumstances in cases of late cancellations.

Deposit and cancellation private fee structure:

• For check-ups, Standard hygiene appointments, and other appointments of 30 mins or less, we will take a deposit of £25.
• For GBT, half of the fee due for the length of the appointment will be taken:
  • £45 (for appointments of 30 minutes or less).
  • £60 (for appointments over 45 minutes up to 1 hour).
  • £80 (for appointments over 1 hour).

• For all other dental treatment appointments, half of the treatment plan will be due at the time of the appointment.
• For treatments lasting longer than 2 hours, we may require a deposit equal to half the total treatment cost.
• The deposit required for specialised appointments (such as implants or endodontics) may vary, depending on the treatment stage and the type of appointment. Full details will be given throughout the treatment plans.

NHS deposits

For Band 2 treatment, we will require the full cost to be paid upfront at your examination appointment.