Deposit and Cancellation Charge Policy
At Heralds Way Dental Clinic we will require a deposit when you book a private appointment. This will be deducted from your bill for the relevant treatment at your next visit. We understand that things sometimes come up and that you may need to make changes to your appointment. We will always be as flexible as possible with our patients – that’s why the deposit will be refunded if you subsequently cancel the appointment with more than 48 hours’ notice.
However, we reserve the right to retain your deposit in case of late cancellations (any cancellation with less than 48 hours’ notice). This may sound strict, but quite simply if you cancel with less than 48 hours’ notice it is very difficult for us to rebook your appointment slot or slots which means that we are unlikely to treat another patient in your place. This means that our team will not be treating any patients, but we’ll still have to pay them all and all of our running costs, so we will genuinely be significantly out of pocket, and it means that lovely patients just like you will have had to wait longer than they needed to for an appointment.
We will always try to be sensitive to personal circumstances in the event of late cancellations.
Deposit and Cancellation Private Fee Structure:
- For check-ups, Standard hygiene appointments, and other appointments of 30 mins or less we will take a deposit of £25.
- For GBT half of the fee due for the length of the appointment will be taken:
- £45 (for appointments of 30 minutes or less)
- £60 (for appointments over 45 minutes up to 1 hour)
- £80 (for appointments over 1 hour)
- For all other dental treatment appointments, half of the treatment plan will be due.
- For any treatments lasting longer than 2 hours we may take a deposit amounting to half the cost of the total treatment
- For specialist appointments (such as implants or specialist endodontics) the deposit required may vary from specialist to specialist, dependent on the stage of the treatment and type of appointment. Full details will be given throughout the treatment plans.
NHS deposits
For Band 2 treatment, we will take the full cost upfront at your examination appointment.
For Band 3 treatment we will take £100 at your examination appointment to cover the cost of any laboratory costs and the remainder at completion of treatment.
Ways to pay
- Cash / Debit / credit card
- Stripe online payments
- 0% Finance over 12 months to spread the cost of treatment.
Coming soon – Heralds Way will be introducing our very own patient plan membership. For more information or to express interest please call the practice.
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Our Patient Reviews
My experience unexpectedly really good, I don’t have much luck with dentist but the staff are friendly, welcoming and understanding and make you feel valued, I am very happy with this dentist
My first experience of a dentist anywhere, that treats everyone with great respect. Attentive, helpful and friendly. I witnessed a manager go completely out of her way to help an elderly gentleman access the building. Excellent!!
Used the hygienist, absolutely amazing service. Highly recommended. Cara was truly exceptional, will definitely use again in the future!
friendly...informal/relaxing as ever..but always orofessional in all aspects of treatment
Great Staff, had a general check-up and session with the hygienist easy and painless experience.
Moved into area and needed a dentist. Unfortunately I experienced an incidence with my bridge which was life changing for me. I was very distressed. Ifra was very professional made me feell as ease and did everything in her power to ensure I was able to face the world again with a smile. I cannot thank her enough. All of the staff appeared very helpful and friendly. The practice was clean and welcoming.So pleased I found this lovely dentist practice
happy with the checkup staff helpful would like less use of computer / smartphone app to check in a
A great experience! Work (an extraction) went well. A lot of care from the staff and dentist. All stages well explained.Keith
Professional staff. Dental clean was done efficiently .Felt a difference afterwards.
My first visit to this practice and i was very impressed stafff very friendly and helpful especially maliha ali and her team i would highly recommend
no pain is always a result when visiting the dentist! Slightly worrying that the inspection is much more visual, than hands on these days though.
Implant completed on Sunday 15th September.No pain at the time.A couple of paracetamol required once the anaesthetic had worn off, but ok on Monday.A very professional job.
The side of my tooth broke off and I needed a quick appointment which they provided me with. My usual dentist was booked but they managed to get me an appointment with Maliha Ali who was great. Thank you I really appreciated you fitting me in. No more discomfort for me now😁R
They are always very Pleasant, and inform you of there work to be done, a conversation which helps you relax
Always professional, courteous, and appointments on time , nice new surgeryReception with always friendly ladies .Good dental practice, excellent efficient friendly dentists .
As always friendly and helpful. I really hope they stay with the NHS. My wife and I are NHS , but also opted for specialist private work. This is a useful combination .
A very nice practice, with polite and courteous staff.Reasonable fees too. Far better than the private dentist, I left. The new annex is nice too.A minor issue was the beeping alarm box. Which was annoying, as every minute or so it beeps. Not ideal when sat next to it.
Clean, punctual and polite, always happy to have Jas' hands in my mouth
was so scared going to the dentist but dr Jaspreet Sagoo made me at ease.... lovely people in there ....thank you for taking me on to fix my teeth
After avoiding visiting the dentist for a few years due to concerns with my previous dentist telling me I needed over 3k of work done. I registered with Heralds Way. Had my registration appointment and today an anxious visit with the hygienist. No mention of 3k of work needed. I also had a broken tooth which they offered to fit me in the next day. I can say that I feel thankful and relieved to find a practice I can trust and will be making regular appointments. Cant recommend enough
Very professional and friendly. Was very happy with the whole experience
I’ve recently had 10 composite bonds on my upper teeth and i couldn’t have had a better experience. Hassan was absolutely amazing, made me feel comfortable and at ease throughout, and I am stunned with the result. I couldn’t recommend Hassan more 👍🏽
I was very pleased with the kind friendly way I was treated as I was quite nervous but that all disappeared very quickly. Thank you so much.
Have been using this clinic for many years and have never had a bad experience - all the staff are friendly, professional and experienced!
Sinthurajee Sivayogan always makes me feel less nervous. Can’t fault her skills and all staff friendly and helpful. Would definitely recommend
The whole process was easy and painless. Everyone was friendly and helpful.
Excellent , courteous and efficient. Everyone goes out of there way to put you at ease .
The staff to be helpful & friendly. The service is caring and professional, and includes explanation with advice. I have been with this surgery for years and would recommend them.
The dentist and her mate was really nice made me feel comfortable and was really helpful
I've been using Heralds Way for years. The staff and dentists are nice and helpful and above all friendly. Its always clean and tidy and a pleasant clinic, always has been. Would always recommend to others, thank you for years of good service.
Had my first visit to Heralds Way Dental Clinic in South Woodham Ferrers, and I was very impressed, the clinic itself is very clean and well maintained, the receptionists are really friendly and polite and Ifrah Ali is a lovely dentist, very friendly and professional, her dental nurse was very lovely too. Thank you for making it a pleasant experience 😊
I had an appointment for me and my kids and Dr Ifrah was so good and so helpful.Appointment was very quick and I loved attendingthe appointment.I am very satisfied with their services.
MALIHA ALI. Could see I was very nervous, I had a cracked tooth, MALIHA made me feel very comfortable, herself & the dental nurse were very kind & patient with me. Would highly recommended, Heralds Way Dental practice.Bonus, tooth was fixed straight away.
Excellent. This was my first appointment with this dentist. I decided to change dentists after 26 years with the previous one which was quite a distance from where I have lived for the last 22 years. This surgery is local to me.Maliha was very thorough and she along with her assistant Mellisa were both very nice people to meet.Thank you for a pleasant experience.
I was absolutly terrified of dental visits ,that was until i was refered to Simran. Simran is the most wonderful amazing person /dentist ever . My fear of dental visits have now completely vanished all thanks to lovely Simran.
I am a new patient to this dental clinic and so far I have been so impressed with the service I have received. I have so far, seen the Dentist, Dr Ali, twice and the Hygienist for one visit. All the members of staff, are so polite and welcoming. The Hygienist took her time and explained everything to me and how to keep my teeth clean and plaque free. During my check up visit with Dr Ali today, he was so kind to me, as he helped me with an issue I had with my front tooth, where there was a chip out of it and he solved the problem immediately and took time to give me some much needed advice. I didn't feel at all rushed and he has restored my confidence. I will certainly be booking another appointment for some teeth whitening treatment soon. Thanks to all.Linda
My appointment was at The Annex and I greatly preferred this surgery as it was quieter and more spacious. My dentist is always efficient and kind.
Appointment on time very friendly professional service would highly recommend
Fayaaz and staff are extremely friendly and knowledgeable. I am about to begin my Invisalign journey and so far he has made the process seamless. Fayaaz was able to answer all of my questions and concerns. We spent a long time together discussing different options and I have no doubt I am in good hands as his expertise was clear. The practice itself is also very clean, modern and appealing and is always a pleasure to visit.
I needed an urgent appointment. The receptionist managed to get me an appointment the same day . Which was really appreciated. The receptionist and the dentists are so friendly and make you feel at ease
Sad to say goodbye to Cathy, she has sorted my gums to the best they can be.
Very positive experience as usual and I'm genuinely terrified of the dentists. It was easy to get an appointment, friendly reception staff, I was seen Very quickly. My dentist (Simmi) is excellent, she really understands nervous patients, hope I die before she retires (I'm 64 and she's quite young, so I'm not suicidal) as I wouldn't go anywhere else.
Jazz was extremely pleasant and professional.My wife and I are extremely impressed with the staff and the surgery
I have a major phobia of the dentists but Heralds way always do their best to look after me and help me cope with the fear in a very sympathetic manner, can't recommend them enough
Excellent in every way. Quick urgent appointment, work carried out efficiently. Help with stair lift was so quick.
I would have given full marks for help and service but I need a lot of stuff done but my fault
Just had an appointment with Saqib Ali & Esme, I’m not a confident patient but they really put me at ease, a filling with no injection! My smile is even wider now - thank you both so much 😊
Being a nervous patient, I was given lots of encouragement throughout my visit. At each step I was told what was being done. All this helped me to relax more whilst treatment was done.
Such a gentle hygienist, Cara was amazing. So much so that I booked my next one already which is a first.
I was under the care of Has for Invisalign from Aug 23-Apr 24 and cannot recommend him enough. I'm so happy with the results and Has is great at talking you through what is possible and supporting throughout.
Thank you to Dr Sai Vivek Maneesh. Extremely efficient extract of my tooth. I found him and his dental nurse to be a delight
I recently had to have a double tooth removed from the very back of my jaw. I didn’t have a dentist at the surgery but when I said I was having toothache they got me in very quickly. I am terrified of needles but Dr Kassam managed to numb my mouth without me feeling a thing, I didn’t even feel the needle go in, I was amazed. Same with the extraction, no pain at all. Thanks Dr Kassam for making it a painless experience and thank you to the lovely ladies on reception for being so friendly and helpful.
Always had a good experience (if you can call it that going to the dentist) and found all the staff very helpful (especially Sharon) very good practice.
Simran was so lovely and understanding of my concerns. Hadn't been for a while, but was very glad I made the appointment. Treatment could not have been better. Thank you Heralds Way Dental Clinic.
After a nervous wait in the waiting room, I was soon put at ease, friendly dentist & dental nurse, I was offered a stress ball to distract me which helped
Staff are always helpful and friendly. Make the whole experience easy and stress free.
Brilliant service and very helpful and caring dentist. Totally recommend this practice.
Because of my previous experience of going to the dentist I lacked confidence and trust and I had not returned for treatment. Consequently I and was no longer registered with a dentist surgery and urgent treatment was needed.After months of trying, I was eventually able to make an appointment at Heralds Way. I was apprehensive, because I usually find going to the dentist an unpleasant experience, and on this occasion I also anticipated extensive work being needed. This is because I had been told by my previous dentist (at a different surgery) that treatment for my tooth was complex and would cost about £1,800.I was seen by Jasreet Sagoo, at Heralds Way, and her warm welcome and relaxed approach immediately reassured me. After examination, she advised that the major work I had been recommended was, in her opinion, a last result, and she felt that it was not necessary at this time. Instead, Jasreet recommended filling the tooth, and I felt completely confident in her judgement. All my previous concerns were unfounded, and for the first time in memory, when going to the dentist, I felt reassured and relaxed! I feel huge relief that the dental work needed is finally being completed, and even more, because I finally have found a dentist who I feel comfortable with, and completely trust and have confidence in. My faith is restored! I never thought I would be able to say that going to the dentist is a positive experience - so thank you Jasreet Sagoo, and Heralds Way Dental Clinic. I will be back!!
Warm friendly reception and professional, approachable staff. I came away with confidence.
This may be a good dentist - I don't know. But their records keeping in terms of email addresses and their response to feedback sucks!
Went for routine check up with Simmy. All ok - called in promptly. Dentist is friendly and understanding as I have difficulty walking and trouble with hearing.
Received a Reminder E-Mail for my Dental Appointment advising me to attend the New Downstairs Dental Surgery which was easy to find and was very impressed with the new Dental Surgery .Was seen by Dentist Jaspreet Sagoo on time who gave my teeth etc an excellent examination.Overall "AN EXCELLENT DENTAL EXPERIENCE "
Always good from arrival to examination, everyone makes you feel relaxed and all very friendly thank you.
I'm personally not a fan of the dentist and hadn't been in nearly 8 years. I started slowly with invisalign and have finally built up to a checkup. Faayaaz, Cathy and the team have been amazing, havinng always reassured me and discussed all options available.I also have a rare blood disorder, which they've gone over and above to be accommodating for. Could not recommend this surgery enough! I now love my smile even more.
Been a patient with Heralds Way dentists for many years, together with my husband, two daughters and now their children, so they must be doing something right. A First Class dental practice.
Dr. Hassan Abbas is a very personable, professional Dentist. The dental nurses are lovely. Very quick and efficient where possible, too.A very good service all round.
Hav been a few times past months to Heralds Way Clinic. My Dentist has been very attentive, helpful & explained in detail my options going Fwd..I wld Recommend using this clinic. 😃
Very helpful and welcoming practice, never rushed and always professional.
I was really please, I was listened to and got my problem sorted out quickly and without hassle. Very happy thank you.
Our dentist Simran is really lovely, took my son for his first dentist appointment today and she was really kind and made him feel at ease. Made the whole experience so much eaiser than I thought it may be.
Brilliant practise everyone is so nice from booking in to checking out. always gives great advise i hate going but once i'v been i feel good. i would highly recommend this dentist to anyone. 12 out of 10 !!!
A trip to the dentist is never an appealing thought; but the whole experience at Heralds Way was fantastic. From the ease of completing forms online to the warm welcome and the excellent examination were all truly appreciated and made me feel at ease. Well done to the whole team for making the experience so relaxing.Jan-24 Update: The customer service and dental clinicians are all fantastic. I cannot give enough praise for this dentist practice; each & everyone of the staff are superb.
This was an extra appointment as one of my molars had fractured. There was a warm welcome by the staff. The dentist was thorough, professional, amenable and sorted out the problem..
Excellent service as always. Everything explained clearly. I cannot recommend my dentist highly enough. A visit involves a 100 mile round trip for me but absolutely worth it.
Always good experience make you feel completely at ease highly recommended
All the staff are very helpful, cheerful, and reassuring making a visit to the dentist less daunting
Routine appointment with Dental Hygienist Louise W.Warm welcome from Reception on arrival and sat in the smart waiting room. As I had filled in the routine status forms online in advance only a short wait before being called.Louise gets to know you as a person and not a patient number. She readily advises on the condition of your teeth and what needs to be done. She also listens to your concerns and addresses them with considered response.I left the practice with beautifully cleaned, shiny teeth and a calm state of mind.Would I recommend? Without hesitation!
Can’t thank them enough for the treatment provided. Kindness and professionalism was exemplary.
My dentist Simran Rattan is so patient and amazing with me. I’m quite a nervous patient and she goes the extra mile to really reassure me and talk me through it. Makes going to the dentist so much easier. Highly recommended and such a good dentist!
First time seeing Sai Mehta .Totally charming and very knowledgeable. Explained everything clearly and engaged me in discussions regarding my treatment plan with patience and understanding.
I am always pleased with my visit such a good dentist would recommend . Had a new dentist today and he was excellent. Very good indeed 👍.
Great check-up with Simi which only took 5 minutes.£25 seems a lot of money now that I am a pensioner but would be worth it if free cleaning was reinstated as tartar builds up even with electric toothbrush. Stopped during Covid but not sure why?
Wonderful, my son has autism & she was so good with him. Resulting in a very calm check up.
Was shocked to be quoted £1499 to sort out my problem so will be looking elsewhere
We are very happy with the service you provide, thank you. Long may it continue!
I booked an appointment with Cathy before my wedding day for stain removal, and I couldn’t be happier, me teeth came out amazing! And made me wedding photos come out perfect! Couldn’t recommend her enough!
Jaspreet was very professional and thorough during my check-up with good customer service. Advice was clear and easy to follow.
Receptionist polite, dentist explained everything clearly, good experience.
This is a wonderful dentists. I get very stressed and nervous. I feel very safe there. The staff are wonderful, right from the receptionists to the dentist herself.
Very friendly reception staff who are very helpful and efficient and provide a great service. The dentist I saw was very helpful and professional with the treatment I had and was very informative and put me at ease.
Dental treatment was great. Staff were fantastic as have to use stairlift and very kind to me.
Jaspreet Sagoo is a great dentist and the reception staff are always lovely, 10/10
Tooth extraction went really well. I was very nervous but Simi was v helped me to relax. Caring and professional.
This is the first time I have been at Hearlds way dentist to see the hygienist Cara. Cara was absolutely lovely very gentle & made me feel very relaxed.
For my little girl they have been amazing and so professional. They knew she was anxious and they have been extremely careful and they did explain to her every step. Even for extray they took the time. Really greatfull.
I am terrified of the dentists which is why I left it so long before going back as I was in considerable pain. My dentist was excellent and very calming and kind. I had a tooth extracted and a filing and left pain free. I will definitely make sure I come back regularly from now on.
I recently finished my treatment plan with Invisalign.Everyone in the practice has been wonderful. Lovely ladies on reception are always so helpful.Kathy the hygienist is so gentle and thorough, my mouth feels super clean afterwards.Fayaaz and Jade work great together, they both have been amazing and Fayaaz has gone above and beyond.Very very pleased with the final results, thank youHelen Williams
I received the usual calm, friendly and capable treatment from my dentist. I said I was feeling a little apprehensive not having experienced this treatment before and she was most understanding, explaining everything she was doing and constantly checking that I was alright. First class service.
I went for a check-up and Yousaf, my new Dentist was brilliant. Had a temporary filling that improved everything. Thank you
I phoned the clinic and the receptionist was very helpful. Arriving at the clinic again the receptionist was very welcoming. The dentist was great and made the whole visit very comfortable. Overall 5 stars. Thank you Heralds Way Dental Clinic.
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