I have been a patient at Heralds way for 38 years , I have had such a horrid experience that I will not be returning, nor will my family. Following a broken tooth that had been filled for some time I was advised to have a crown ( not my first). Following the prep it was uncomfortable and even painful and I made the dentist aware, on the day of fitting it was too painful to be cleaned but after numbing I beared with the fitting although still feeling pain, I was told it will take a while to settle so for the next couple of days I back to back took pain killers, then following two nights of no sleep I was fitted in and returned by now in terrible pain, I was told a root procedure could be started but the dentist would only be 30-40% successful and how I should book a specialist, then oh how luck are you the specialist has one slot before Christmas he can fit you in for £750 shall I book it. I’m sat there in horrid pain and the date is another 11 days away and the dentist is just talking about treatment plans! I’m beside myself in pain! I agreed to let the dentist try to numb my nerve , anything at this point my first request was to remove the tooth, just paid over £300 to have it made but want it out as pain so bad. I had 4 injections and they did not numb or dull the pain at all, the dentist tried to drill into my crown but it was excruciating painful. I was reluctantly prescribed antibiotics, told I was not in a fit state to make a decision about removing the tooth, then that she couldn’t because didn’t have time and she couldn’t numb my tooth. A referral for a sedation was suggested but she didn’t know when it would be. I left still in terrible pain. Frightened and quite desperate for help. I can’t now understand how phone calls were not made for me to see where could fit me in asap, just leaving me in that state. That evening I developed a fever and I still in now excruciating pain, A&E couldn’t help other than give me iv antibiotics, painkillers and morphine which just took the edge off, it took another 48 hours till the antibiotics which I had to ask for dulled the pain to bearable and I finally got some sleep. I called my dentist to see about the referral, I was called back by my dentist to be told the referral had been made. So then I decided myself find and booked a dentist asap. I went for a consultation and they took one look at me and moved clients to do my sedation there and then. I was in considerable less pain by now. They called me the following day to check up on me too. I will not be returning to Heralds way Dental practise, I’m quite traumatised by the whole experience, I feel money comes above patient care and have no trust.